Technical Support Desk
Behind the Technical Support Desk are our product specialists. Real techies with in-depth knowledge of suppliers, industries and applications. They are experienced, provide training and know the practical challenges of machine manufacturers and industrial end users. Above all, they are there for you! They are ready to answer your questions. If the situation requires it, they will even come to you!
"Yes, we did it!"
Imagine what it's like here when a customer is successfully helped. Cheering is a regular occurrence. Call it a matter of commitment, of the ambition to help customers just right. Our colleagues in Technical Support understand the pressure you are under. They act accordingly and ensure that the all-important relationship of trust is maintained.
For E and M
What can you call for? For malfunctions, first of all. But also for advice. For example, about choosing a new component within your production environment. Do you need help configuring a PLC? Give us a call. In a nutshell: Technical Support is there for every question about your industrial automation, electrical engineering and mechanics.
Get an immediate answer
Contact Technical Support in the event of a malfunction. When the situation calls for it, we look over your shoulder in real time and help you immediately. Approximately 70% of the problems can be tackled immediately. If your question is less urgent, we make a note of it and usually call you back within a few hours.